How to Deal with Difficult People (OX080208)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionDentistry is an increasingly 'people' business. Learn simple ways to be assertive with difficult patients or strangers and also how to foster enthusiastic cooperation with colleagues and in your team
VenueGeorge Pickering Postgraduate Centre, Oxford - Oxfordshire  View details
Date & timeFriday 8 February 2008, 09:00 to 17:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£10.00
Aims
  1. Help practitioners and their staff build and keep a strong team; improve conflict resolution and reduce work place stress. Provide fresh approaches to old problems.
  2. See the causes of difficult behaviour; handle anger and violence safely and keep calm in difficult situations. Build better relationships.
  3. See the causes of difficult behaviour and solve problems.
  4. Be free of excessive internal demands.