Thames Valley and Wessex Dental Education Roadshow For The Whole Dental Team (HEERoadshow261122)

AvailabilityCourse has taken place
Documents
Agression ArticleHandout 1
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SubjectWorkforce Development
DescriptionAn educational event that will benefit the whole team and patients. With subject experts on The new CQC inspection process, Antimicrobial Resistance and Dentistry, Managing patients with Autism (CQC requirement) and managing abusive patients. The key messages will support patient and staff safety (for the whole team).
Additional information

Light Lunch to be served from 1200-1245 prior to start of presentations.

VenueGrenadier Suite, Holiday Inn Reading South, Reading - Oxfordshire  View details
Date & timeSaturday 26 November 2022, 12:00 to 17:00
LecturersMs Elizabeth Cheales, Mr Nigel Faiers & Mr Robert Middlefell  View details
Target audience

Recommended to all

Development outcomeA, B, C, D
Course styleLecture
Core topicNo core topic
CPD hours4:00
CostNo charge
Aims
  • To Understand the new CQC inspection process and how to prepare for it
  • Be able to support the reduction in antimicrobial resistance(AMR) in the population
  • Know how to manage patients with autism to optimise treatment outcomes
  • Understand the warning signs of aggressive/challenging behaviour and using de-escalation techniques
Objectives
  • To understand the changes in the CQC inspection process
  • To understand the benefits of the new CQC Inspection process
  • To know how to prepare for the new CQC inspection
  • To know the current state of Antimicrobial Resistance in the population and the consequences of that
  • Know what steps the dental team can make to support the reduction of AMR
  • To understand what autism is and how it affects the provision of dental treatment
  • To understand team roles in optimising treatment outcomes for patients with autism
  • Appreciating different perspectives: Why patients exhibit aggressive or challenging behaviours (including warning signs of a problem)
  • Understanding and responding to patients using empathy
  • Avoiding escalation by careful communications; keeping calm
  • How we sometimes unintentionally argue with distressed patients and alternative ways of responding
  •  
Learning outcomes

To be able to prepare effectively for the new CQC inspection 

To be able to embed processes in dental practices to support the reduction of AMR 

To improve treatment outcomes and patient care pathways for patients with autism

To avoid adverse outcomes due to challenging behaviours from patients