Dealing with aggression and conflict management. (SO27012017)

AvailabilityCourse has taken place
SubjectOther
DescriptionThe aim of this course is to help practice staff recognise challenging behaviour & offer useful practical tools & techniques for preventing & managing challenging behaviour
Additional information1. To promote useful practical tools & techniques for preventing & managing challenging behaviour.
2. To examine current legislation & guidelines surrounding conflict resolution.
3. To discuss different frameworks for explaining and dealing with challenging behaviour


This course is intended for the whole practice team: Dental Nurses, Dentists, Dental Hygienists, Dental Therapists, Receptionists

John Chisholm MSc Information Systems Design BSc (Hons) Podiatry is an NLP Practitioner and Trainer, as well as an accomplished Learning & Development professional, with over 16 years of experience across the NHS. Specialist areas include equality and diversity, appraisal, conflict resolution, leadership and business management
VenueEducation Centre, RSHH, Southampton  View details
Date & timeFriday 27 January 2017, 10:00 to 16:00
LecturerMr John Chisholm  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:00
Cost£50.00
Aims
  1. Describe and effectively use de-escalation communication techniques
  2. Recognise different types of behaviour including aggression and passivity
  3. Reflect on own listening and questioning skills to improve own practices
  4. Identify a framework to use for explaining and dealing with challenging behaviour