‘Managing Patients Complaints & Providing Excellent Customer Care’ (OX03032016)

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Handling patient complaints

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SubjectCore Skill
DescriptionComplaints against dental staff have sky rocketed. The GDC indicated that they’re expecting around 3,500 cases in 2014, up from 2,990 in 2013, 2,278 in 2012 and 1,578 in 2011. This will be an entertaining and informative day aiming to provide dental teams with strategies to give patients exceptional customer care and help cope with and prevent complaints. This is suitable for all dental professionals. No one wants conflict and angry patients so how do you calm them down in a professional and mindful manner?
Additional informationD (Hyp) Psych UK Anthony is a qualified psychotherapist and hypnotherapist and is passionate about working within the healthcare profession. His training of dental clinicians and their teams in effective communication, managing complaints, personality profiling and emotional intelligence have been attended by thousands of dental professionals across the UK.

This course is suitable for all members of the practice team especially Receptionists and Practice Managers.
VenueGeorge Pickering Postgraduate Centre, Oxford - Oxfordshire  View details
Date & timeThursday 3 March 2016, 09:15 to 16:15
LecturerMr Anthony Asquith  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£20.00
Aims
  1. Empowerment to deal complaints as well as help you provide excellent patient care.
  2. Examination of NHS and Private Dental Practice complaints handing process.
  3. Use evidenced based and successful pro-active risk assessment strategies.
  4. Ensure that your practice have an opportunity to resolve disputes and complaints locally without them escalating to higher authorities.