Law, Ethics and Complaint Handling (SO29012016)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionIf you work in a clinical environment, the GDC recommends you carry out CPD in legal and ethical issues to make sure you are up to date. This course will explore the current legal and ethical issues facing the dental team and will consider appropriate responses to situations with probable legal or ethical repercussions. The course will also address how to handle complaints successfully and implement a practice policy.
Additional informationThis course is suitable for the Entire Practice Team.

Jo Russell RDN Cert DPM Cert Ed MIfL LCGI, GDC 109492 – Director Oracle Practice Business Solutions, has over 27 years of experience in the dental profession and considerable expertise in all areas of the business of dentistry. She spent 7 years in the Royal Naval Dental Service and was then appointed Area Practice Manager for a dental corporate with responsibility for 16 practices in London and the South. Jo is a popular and enthusiastic speaker about all aspects of practice management and continuing professional development for the whole team.

VenueEducation Centre, RSHH, Southampton  View details
Date & timeFriday 29 January 2016, 10:00 to 13:00
LecturerMrs Jo Russell  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours3:00
Cost£5.00
Aims

If you work in a clinical environment, the GDC recommends you carry out CPD in legal and ethical issues to make sure you are up to date. This course explores the current legal and ethical issues facing the dental team and considers appropriate responses to situations with probable legal or ethical repercussions. The course also addresses how to handle complaints successfully and implement a practice policy.

Objectives

1Be up to date with legislation and codes of conduct surrounding everyday dental practice

2.Know how to work within the legal framework set by the GDC

3.Be able to handle complaints with confidence and implement an effective complaints policy within your practice

4.Understand key issues relating to consent, confidentiality and record keeping - minimising the risk of accidental breaches