Positive Telephone Language in Dental practice (OX091107)

AvailabilityCourse has taken place
SubjectPractice Management
DescriptionMorning session 1 Introductions and objectives for the day The communication cycle
Additional informationCommunications exercise
Questioning and listening skills

Session 2
Limitations and benefits of using the telephone
Incoming and outgoing calls - hints and tips
Stress, values and beliefs and how they can affect the conversation
Rapport building exercise

Afternoon session 3
Dealing with 'phone rage'
Use of language

Session 4
Practical telephone exercises
Giving and receiving feedback
Review and close
VenueGeorge Pickering Postgraduate Centre, Oxford - Oxfordshire  View details
Date & timeFriday 9 November 2007, 09:30 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£10.00
Aims
  1. Delegates will be able to list elements of good telephone practice
  2. Structure pro-active telephone calls
  3. Determine the appropriate level of questioning required for roles within your practice
  4. Identify negative messages which may creep into conversations and replace them with positive ones