Introduction to NHS Module 3 - Communication, law, ethics and complaints handling (INWIN210116)

AvailabilityCourse has taken place
SubjectIntroduction to the NHS
DescriptionThe aims of this course are to improve learners’ ability to communicate clearly and effectively with patients, carers, the public and other professionals; to help learners understand the principles of GDC publications on standards for dental professionals; to improve learners’ ability to avoid and manage complaints in accordance with GDC and NHS standards:
Additional informationObjectives:
• To provide training in the basic principles and application of skilful communication in practice, and explain how good communication reduces complaints
• To provide information and advice on how to deal professionally with complaints, and explore the structure of a complaint including why complaints arise
• To investigate how dealing promptly and positively with complaints can be a practice builder
• To review the current GDC standards of conduct, performance and ethics that govern dental professionals
• To examine the principles of ethical behaviour relevant to dentistry, including honesty, confidentiality, personal and professional integrity, and appropriate moral values.

This course is one of a number of courses designed to provide an introduction to NHS dentistry and is essential for dentists who are undertaking Foundation Training by Equivalence. This course is also suitable for dentists who are new to the NHS and dentists returning to NHS practice. Other dentists are also invited to attend this essential one day course.

Paula is a positive, highly motivated and creative person with a ‘can do’ attitude and the enthusiasm and commitment to excel in everything she does. With highly developed communication, presentation and organisational skills, her experience has centred mainly on learning and development, managing people, processes and projects in the private, public and voluntary, and community sectors. She has extensive knowledge and experience in training delivery and coaching, project and programme delivery, customer service, communication skills and sales. Her necessary qualifications, experience and expertise relevant to skilful communication in practice are as follows: Cert Ed Post 16 teaching qualification, F&AE teaching certificates stage 1 & 2, NVQ Level 4 Training & Development/HR Development, Certificates in Business Planning, Business Management and Safety Compliance. Paula particularly finds job satisfaction in supporting a diverse range of learners with their personal and professional development.

Nick Torlot BDS Lond FDS RCS Eng, GDC 58632 joined the DDU as a dento-legal adviser in 2010. Previously, he was Assistant and then Clinical Director of the Salaried Dental Services in Hampshire. In addition, he has been involved in dental education as both an adviser and a vocational trainer for the London Deanery and as a vocational trainer for the Wessex Deanery.
VenueSouthern House, Winchester  View details
Date & timeThursday 21 January 2016, 09:15 to 16:30
LecturerMr Nick Torlot  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:30
Cost£20.00
Aims
  1. Identify why good and ongoing communication promotes patient and public engagement and reduces serious complaints
  2. Outline effective strategies for responding to complaints and concerns, in accordance with GDC and NHS standards, so as to minimise escalation
  3. Explain why complaints are an important part of continuous service improvement and how to use reflective learning models to increase the learning from a complaint
  4. Describe and summarise the key issues relating to conduct, performance and ethics, in accordance with GDC Standards, professionally relevant laws and ethical guidance, so as to meet the GDC’s 9 core ethical principles of practice at all times
  5. Demonstrate ability in the decision-making process, so as to integrate ethical and professional accountability into dentistry