DTFT Study Day - Conflict Management (DTFT110915)

AvailabilityCourse has taken place
SubjectOther
DescriptionThis session will feature practical application of communication skills in dentistry. Trainers and Trainees will work together and will be expected to participate in role play scenarios
VenueHealth Education England, Oxford - Oxfordshire  View details
Date & timeFriday 11 September 2015, 09:30 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleHands-on
Core topicNo core topic
CPD hours5:30
CostNo charge
Aims
  1. To promote a team approach when dealing with conflict and to improve confidence when dealing with aggressive or assertive individuals
  2. The participants will be better prepared to deal with conflict when it arises in practice
  3. The participants will be more aware of their specific roles in dealing with conflict and complaints
  4. To improve communication skills and body language
  5. To improve empathy with patients and staff and to develop skills to manage conflict with patients and staff members