DCP Study Day - Disinfection & Decontamination & Communication & Compaints Handling (WI080515)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionThis course will discuss and update on two subjects – Disinfection & Decontamination and Complaints Handling & Communication
Additional informationThis course is suitable for DCP’s (Dental Nurses, Therapists, Hygienists and Technicians)

Jo Russell RDN Cert DPM Cert Ed MIfL LCGI, GDC 109492 – Director Oracle Practice Business Solutions, has over 27 years of experience in the dental profession and considerable expertise in all areas of the business of dentistry. She spent 7 years in the Royal Naval Dental Service and was then appointed Area Practice Manager for a dental corporate with responsibility for 16 practices in London and the South. Jo is a popular and enthusiastic speaker about all aspects of practice management and continuing professional development for the whole team
VenueEducation Centre, RHCH, Winchester  View details
Date & timeFriday 8 May 2015, 10:00 to 16:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:00
Cost£30.00
Aims
  1. Have studied HTM 01-05 and be able to put guidance into practice
  2. Be able to use disinfection and decontamination techniques correctly
  3. Have examined the official complaints handling procedures for both NHS and private practice in order to ensure an effective complaints policy within your practice
  4. Have looked at ways to improve communication skills and prevent complaints