Introduction to NHS Module 4 - Communication, law, ethics and complaints handling (INWIN300415)

AvailabilityCourse has taken place
SubjectIntroduction to the NHS
DescriptionThe aim of this course is to provide a critical overview of the following: • Interpersonal skills and how to work co-operatively with others • Professionalism • GDC Standards for the Dental Team • Current legal and ethical issues facing the dental team and how dentists are monitored • Raising concerns • Complaints handling. This course is one of a number of courses designed to provide an introduction to NHS dentistry and is essential for dentists who are undertaking FTE. This course is also suitable for dentists who are new to the NHS and dentists returning to NHS practice. Other dentists can book to attend if places remain available 14 days in advance of the course. Paula Graham is the Job Manager at Womens Wisdom in Portsmouth. Dr Leo Briggs qualified in 1989, and gained an MSc in periodontology in 1995. He is on the GDC specialist list. He has worked in both the Community Dental Service and General Dental Practice and since 1995 as a periodontist in the Salaried Dental Services and Private Practice.
VenueHealth Education England, Oxford - Oxfordshire  View details
Date & timeThursday 30 April 2015, 09:15 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£13.00
Aims
  1. Be able to communicate effectively with the dental team and patients in order to continuously improve services and meet patient expectations
  2. Have examined the principles of patient consent and professional behaviour in order to meet the GDC standards
  3. Be up-to-date with current legislation and recognise the core ethical principles of practice
  4. Be able to summarise the procedures for raising concerns and handling complaints in order to act promptly to protect patients and deal with complaints effectively