Practice Management in Focus (including Complaints Handling) (OX160415)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionCommunication within your practice is paramount between all members of the team, as is how you communicate with your patients. At a time when dental professionals face many pressures, it’s likely to be your job within the team, to ensure that staff communicate well enough so that patients understand all treatment options available to them, allowing them to make informed decisions about their treatment. It’s also essential that all your fellow team members provide consistent information to patients in order to avoid complaints. Getting this balance right is never easy so here’s a course ideal for practice managers, Senior Nurses or those with aspirations toward future management roles and clinicians too.
Additional informationD (Hyp) Psych UK Anthony is a qualified psychotherapist and hypnotherapist and is passionate about working within the healthcare profession. His training of dental clinicians and their teams in effective communication, managing complaints, personality profiling and emotional intelligence have been attended by thousands of dental professionals across the UK.

This course is suitable for senior members of the practice team (Practice Managers, Practice Principals, Senior Nurses).
VenueGeorge Pickering Postgraduate Centre, Oxford - Oxfordshire  View details
Date & timeThursday 16 April 2015, 09:15 to 16:15
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£20.00
Aims
  1. Manage group dynamics and communicate in an effective and efficient manner.
  2. Succeed in Customer Care and Service. Prevent and manage complaints.
  3. Manage Time and Projects.
  4. Develop negotiation skills – With the team and patients.