DCP Study Day – Record Keeping, Treatment Planning and Complaints Handling for the Dental Team (WI130215)

AvailabilityCourse has taken place
SubjectSpecial Care Dentistry
DescriptionThis course will cover: • Record keeping – good practice guidelines • Oral Health Assessment and treatment planning • Complaints handling • Communication This course is suitable for DCP’s (Dental Nurses, Therapists, Hygienists and Technicians) Jo Russell RDN Cert DPM Cert Ed MIfL LCGI, GDC 109492 – Director Oracle Practice Business Solutions, has over 27 years of experience in the dental profession and considerable expertise in all areas of the business of dentistry. She spent 7 years in the Royal Naval Dental Service and was then appointed Area Practice Manager for a dental corporate with responsibility for 16 practices in London and the South. Jo is a popular and enthusiastic speaker about all aspects of practice management and continuing professional development for the whole team
VenueEducation Centre, RHCH, Winchester  View details
Date & timeFriday 13 February 2015, 10:00 to 16:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:00
Cost£25.00
Aims
  1. Know how to maintain appropriate clinical records which meet NHS contractual obligations and GDC requirements
  2. Understand the DCP’s role when planning care
  3. Understand the official complaint handling procedures for both NHS and private practices and know how to manage a serious complaint
  4. Have looked at ways of preventing complaints and improving communication skills