Managing Staff and Patient Relationships Productively (IOW160115)

AvailabilityCourse has taken place
SubjectOther
DescriptionCommunication within your practice is paramount between all members of the team, as is how you communicate with your patients. At a time when dental professionals face many pressures, it’s likely to be your job within the team, to ensure that staff communicate well enough so that patients understand all treatment options available to them, allowing them to make an informed decisions about their treatment. It’s also essential that all your fellow team members provide consistent information to patients in order to avoid complaints. Getting this balance right is never easy so here’s a course ideal for practice managers, senior nurses or those with aspirations toward future management roles and clinicians too.
Additional informationThis course is suitable for senior members of the practice team.

Anthony Asquith D (Hyp) Psych UK Anthony is a qualified psychotherapist and hypnotherapist and is passionate about working within the healthcare profession. His training of dental clinicians and their teams in effective communication, managing complaints, personality profiling and emotional intelligence have been attended by thousands of dental professionals across the UK.

VenuePostgraduate Centre, IoW, Newport - Isle of Wight  View details
Date & timeFriday 16 January 2015, 09:00 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:30
Cost£20.00
Aims
  1. Manage group dynamics and communicate in an effective and efficient manner
  2. Succeed in Customer Care and Service. Prevent and manage complaints.
  3. Manage Time and Projects
  4. Develop negotiation skills – With the team and patients