FREE: WHEN PATIENTS BITE BACK (WEBINAR270122)

AvailabilityCourse has taken place
SubjectComplaints handling
DescriptionThis is a FREE half hour webinar on complaints handling. LOG IN DETAILS SENT ON THE MORNING OF THE ZOOM WEBINAR. Anthony Asquith Dip Hyp Psych UK has undertaken several hundred dental training courses around the UK. He is passionate in helping dental professionals communicate, collaborate and connect for reduced stress in the workplace.
Additional information

Are you worried about receiving complaints from unhappy patients and their grievances going further? Would you feel happier, knowing what to do when a patient complains and knowing how to stop these events from occurring in the first place?

We are sorry that due to the short nature of the course there will not be an opportunity to ask questions/interact with the speaker on the day. The programme will start promptly at 13:15 finishing by 13:45.

VenueWEBINAR, MK - Milton Keynes  View details
Date & timeThursday 27 January 2022, 13:15 to 13:45
LecturerMr Anthony Asquith  View details
Target audience

Recommended to all

Development outcomeA, B, D
Course styleLecture
Core topicComplaints Handling
CPD hours0:30
CostNo charge
Aims

This short module will encourage all dental team members to practice from a position of increased confidence and control, especially in difficult and often pressurised situations.

By attending you can start to turn what is usually seen as

an adverse event into something more positive to help your business grow and thrive.

Learning outcomes

We’ll discuss how good communication between all parties involved can reduce the likelihood of complaints going further.

Delegates will know how to apply the 3 A’s mindset when dealing with complaints

We’ll investigate how dealing promptly and positively with complaints can actually build your practice