Complaints Handling - An Open & Shut Case (OXDFT110914)

AvailabilityCourse has taken place
SubjectOther
DescriptionHow to avoid complaints, patient handling techniques, patient confidentiality issues, staff conduct in the practice, replying to complaints.
VenueGeorge Pickering Postgraduate Centre, Oxford - Oxfordshire  View details
Date & timeThursday 11 September 2014, 10:00 to 13:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours3:00
CostNo charge
Aims
  1. Minimise risks leading to complaints
  2. Understand the handling of complaints with regards to NHS, GDC and Private regulations
  3. Understand the essentials of writing a reply to a complaint
  4. Understand the issues surrounding patient confidentiality in the practice relating to the whole dental team.