CORE: Complaints / Consent and Record keeping/Audits (BU130514)

AvailabilityCourse has taken place
SubjectPractice Management
DescriptionThis course is relevant to the whole dental team and will give guidance on managing complaints for both NHS and private practices.
Additional informationJo Russell needs no introduction for those of you who attend Deanery courses. Jo delivers a pragmatic and enjoyable approach to dealing with current dental practice issues. Jo has been in dentistry for 26 years and has performed each role within the practice. Upon leaving the Royal Navy Jo went into Area Practice Management with a large corporate. Jo gained a distinction for NEBOSH in Health and Safety and spends time on her own training and consultancy business and assessing dental nurse students for their Diploma.



VenueStoke Mandeville Postgraduate Centre, Aylesbury - Buckinghamshire  View details
Date & timeTuesday 13 May 2014, 09:30 to 16:45
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£20.00
Aims
  1. Understand the official complaint handling procedures for both NHS and private practices
  2. Know how to manage a serious complaint
  3. Have looked at ways of preventing complaints and improving communication skills
  4. Be able to implement an effective complaints policy within your practice