Enhancing your Skills as a Receptionist and Practice Manager (BE010514)

AvailabilityCourse has taken place
SubjectPractice Management
DescriptionThis course is intended to enhance the skills and confidence of the Receptionists and Practice Managers, in particular scope of practice and the tasks that fall into your remit and which don’t.
Additional informationCourse intended for: Receptionists and Practice Managers.

Jo Russell has over 24 years of experience in the dental profession and acquired expertise in all areas of business. She has spent 7 years in the dental branch of the Royal Navy. She’s held the position of Area Practice \manager for a corporate and started her own consultancy and training business in Portsmouth. Jo hold the Certificate in Education and the NEBOSH National Certificate in health and safety.
VenueJohn Lister Postgraduate Centre, Slough - Berkshire - East  View details
Date & timeThursday 1 May 2014, 09:00 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£25.00
Aims
  1. Update on Information Governance and other good practice impacts on the role of the receptionist.
  2. Understand the receptionists role in the scope of practice.
  3. Cover the communication chain and case studies hat demonstrate how good communication skills achieve desired outcomes.
  4. Discuss confidentiality/consent/Raising concerns.