Improving the Patient Experience – A Dental Nurses' Guide (PO230414)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionThis course is intended for dental nurses who would like to improve their people skills, the patient experience and their job satisfaction. As a dental nurse, you do so much more than hold the suction hose; you play a key role in ensuring the comfort, understanding and overall satisfaction of patients. Our speaker will consider the skills and attributes which are necessary to perfect the patient journey.
Additional informationEmily Knapman has more than 10 years experience in the healthcare industry. She is a qualified dental nurse, an experienced business manager and holds the position of Registered Manager for a CQC registered provider. As well as working as a dental nurse and a dental practice manager, Emily’s experience includes heading up the Customer Services Team of the UK’s largest private hospital and providing regional business and management support to the UK’s leading private and specialist dental corporate. Emily runs her own dental consultancy business and also works as an external speaker for the University of Portsmouth Dental Academy where she delivers business, management and leadership training to the final year hygiene/therapy students.

This course is suitable for the dental nurses.

Please note refreshments are not provided on this course.
VenueQuAD Centre, Portsmouth  View details
Date & timeWednesday 23 April 2014, 18:30 to 21:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours2:30
CostNo charge
Aims
  1. Understand the ways in which you can influence the patient experience
  2. Know the practical steps you can take to perfect the patient journey
  3. Have looked at ways you can adapt relationships in your team to improve the patient experience
  4. Be able to implement changes in your working practices to continually improve the patient journey