Complaints Handling for the Dental Team (PO220114)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionThis course is relevant to the whole dental team and will give guidance on managing complaints for both NHS and private practices.
Additional informationEmily Knapman has more than 10 years experience in the healthcare industry. She is a qualified dental nurse, an experienced business manager and holds the position of Registered Manager for a CQC registered provider. As well as working as a dental nurse and a dental practice manager, Emily’s experience includes heading up the Customer Services Team of the UK’s largest private hospital and providing regional business and management support to the UK’s leading private and specialist dental corporate. Emily runs her own dental consultancy business and also works as an external speaker for the University of Portsmouth Dental Academy where she delivers business, management and leadership training to the final year hygiene/therapy students.

This course is suitable for the entire practice team.
Please note refreshments are not provided on this course.
VenueQuAD Centre, Portsmouth  View details
Date & timeWednesday 22 January 2014, 18:30 to 21:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours2:30
CostNo charge
Aims
  1. Understand the official complaint handling procedures for both NHS and private practices
  2. Know how to manage a serious complaint
  3. Have looked at ways of preventing complaints and improving communication skills