Introduction to NHS Module 3 – Communication, law, ethics and complaints handling (INOX171013)

AvailabilityCourse has taken place
SubjectIntroduction to the NHS
DescriptionThis course will cover: * Interpersonal skills and how to work co-operatively with others * Professionalism * GDC Standards * Current legal and ethical issues facing the dental team and how dentists are monitored * Raising concerns * Complaints handling. This course is one of a number of courses designed to provide an introduction to NHS dentistry and is essential for dentists who are undertaking Vocational Training by Assessment. This course is also suitable for dentists who are new to the NHS and dentists returning to NHS practice. Other dentists can book to attend if places remain available 14 days in advance of the course. Dr Stephanie Twidale TD BDS DGDP(UK), GDC 43715 is a part-time Dento-legal Adviser for Dental Protection, where she advises members on dento-legal issues, and also works as a Local Dental Adviser. She is joint owner of an NHS practice in Gloucester, where she carries out some clinical sessions. She spent 10 years in Community Dentistry, and then opened two NHS practices in Oxfordshire. During that time she was a Vocational Trainer, and a member of the Dental Vocational Training Authority. After selling the practices, she joined the Dental Practice Board, where she was a Dental Reference Officer for 11 years. She then spent time working in prisons and Access Centres, providing clinical governance advice to a group of NHS practices, and as a postgraduate dental tutor. Stephanie was a Dental Officer in the Territorial Army for 21 years, serving in Iraq
Additional information, Germany and Cyprus.

Seema Sharma LDS RCS Eng BDS Lond, GDC 64971 is a GDP, Director of Dentabyte and Founder of the Sharma Foundation. Seema established the Sharma Foundation to support the underprivileged in India and East London, after a life changing experience during the making of Channel 4’s Slumdog Secret Millionaire. She is also a Director of Smile Impressions Ltd, her first dental practice and Preventdent Ltd, a flagship NHS dental practice. Seema’s specialities are practice management, CQC compliance, personal development for young team members and supporting young entrepreneurs.
VenueGeorge Pickering Postgraduate Centre, Oxford - Oxfordshire  View details
Date & timeThursday 17 October 2013, 09:15 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£13.00
Aims
  1. Know how to communicate with the dental team and patients in order to improve the quality of customer services
  2. Understand the principles of patient consent and professional behaviour
  3. Be up-to-date with current legislation and know about the ethical issues facing the dental team in everyday practice
  4. Have a clear understanding about raising concerns and handling complaints