DCP Radiography and Complaints Handling (BE190913)

AvailabilityCourse has taken place
SubjectCore - Radiology
DescriptionThis course is intended as an update for DCP’s in Radiography and radiation protection for patient safety. Understand the role of the employer, referrers, practitioners and operators. (Radiation - morning session).
Additional informationAfternoon session - a course for Complaints Handling in both the NHS and Private sector and learn from the outcome.

This course is intended for: DCP’s only for NON-IRMER; Team for Complaints Handling.

Jo Russell has over 24 years of experience in the dental profession and acquired expertise in all areas of business. She has spent 7 years in the dental branch of the Royal Navy. She’s held the position of Area Practice manager for a corporate company and started her own consultancy and training business in Portsmouth. Jo holds the Certificate in Education and the NEBOSH National Certificate in health and safety.
VenueJohn Lister Postgraduate Centre, Slough - Berkshire - East  View details
Date & timeThursday 19 September 2013, 09:00 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£25.00
Aims
  1. Update on radiation and radiation protection for patient safety.
  2. Understand role of the employer/referrers/practitioners and operators.
  3. Cover the NHS 8 stage process of complaints. Discuss the dental complaints service and its role.
  4. Discover the ways in which patients complain to help prevent complaints happening in your practice.