Introduction to NHS Module 3 - Communication, law, ethics and complaints handling (INSO020513AA)

AvailabilityCourse has taken place
SubjectIntroduction to the NHS
DescriptionThis course will cover: • Interpersonal skills and how to work co-operatively with others • Professionalism • GDC Standards • Current legal and ethical issues facing the dental team and how dentists are monitored • Raising concerns • Complaints handling. This course is one of a number of courses designed to provide an introduction to NHS dentistry and is essential for dentists who are undertaking Vocational Training by Assessment. This course is also suitable for dentists who are new to the NHS and dentists returning to NHS practice. Other dentists can book to attend if places remain available 14 days in advance of the course. Paula Graham - Job Manager at Womens Wisdom in Portsmouth. Nick Torlot BDS Lond FDS RCS Eng, GDC 58632 spent 19 years as assistant and the Clinical Director of Salaried Dental Services in Hampshire, while continuing to practise clinical dentistry. He has been involved in dental education as an adviser and vocational trainer with the London Deanery and as a trainer with the Winchester scheme. Nick joined the DDU as a dento-legal adviser in 2010.
VenueEducation Centre, RSHH, Southampton  View details
Date & timeThursday 2 May 2013, 09:15 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£23.00
Aims
  1. Know how to communicate with the dental team and patients in order to improve the quality of customer services
  2. Understand the principles of patient consent and professional behaviour
  3. Be up-to-date with current legislation and know about the ethical issues facing the dental team in everyday practice
  4. Have a clear understanding about raising concerns and handling complaints