Successful Communication In Practice (SO231112)

AvailabilityCourse has taken place
SubjectPractice Management
DescriptionA half day course designed to give delegates the skills and understanding needed to get along with challenging people better. Delegates will learn how to work better with others, and be more confident in handling difficult situations.
Additional informationDelegates will also learn how to approach the distressed patient; how to demonstrate empathy and turn a potential complaint into a positive outcome for the practice and patient.
The course may assist with demonstrating compliance with CQC outcome 1 (Respecting and involving people who use services) and CQC outcome 17 (complaints).
The course will also assist with demonstrating compliance with GDC CPD requirements with respect to complaint handling.
This course is intended for the entire Practice Team : Dentists, Therapists, Hygienists, Nurses, Practice Managers, Receptionists, Business Managers, Clinical Dental Technicians and Dental Technicians.
The speaker is Anthony Asquith who set up Dentcom Training in 2009 and has since presented over 130 postgraduate courses for dental professionals. He has presented popular courses addressing issues such as complaint handling, communication for profit, team building and stress management. He also holds a diploma in hypnotherapy and solution focussed psychotherapy. His outside interests include karate, aerobics and running.
VenueEducation Centre, RSHH, Southampton  View details
Date & timeFriday 23 November 2012, 09:15 to 13:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours4:00
Cost£5.00
Aims
  1. Delegates will develop the skills and understanding required to get along with challenging people better.
  2. Delegates will understand the benefits of empathy within practice personnel
  3. Delegates will understand how to listen to distressed patients, and how to respond effectively so as to avoid complaints
  4. Delegates will learn how to work well with and understand others better ; to be more confident when interacting with patients and colleagues