Intro to NHS, Legal & Ethical,Handling Complaints,GDC Standards,communicating with patients (INSO111012)

AvailabilityCourse has taken place
SubjectIntroduction to the NHS
DescriptionThis course is one of a number of courses designed to provide an introduction to NHS dentistry, essential for dentists who are undertaking vocational training by assessment, to dentist who are new to NHS dentistry and for those who are returning to NHS dental practice.
Additional informationThis course will assist delegates to produce supporting evidence for CQC outcomes 1ABCEFG, 4BCD, 13 and 14.
This Course will cover:
•The legal and ethical issues around working in a dental practice.
•The standards set by the General Dental Council for Dental professionals.
•How to handle complaints and manage concerns raised in dental practice.
•To understand the importance of communication to the customer journey.
•To understand the methods of communication and the processes which ensure you get your message across.
•To understand the concept of personal social style and behaviour.
•Correct professional behavior.

Speaker:
Claire Cutler Casey
Quality, Skills, Training and Product Development Manager at Women's Wisdom Ltd
• Promoting and upholding the excellent gender focused reputation of Women's Wisdom through quality assurance, development of innovative skills and training products, managing skills and training activities and ensuring all staff are up skilled to reach their full potential.
• Women's Wisdom is a SFEDI Centre of Excellence for the South East, MATRIX Accredited and a PROWESS Flagship Organisation. Past • Senior Trainer at Lifelong Learning Group Ltd
• Manager at Equitas Management Services Ltd
• Team leader for Query Resolution area

Nick Torlot - Dento-Legal Advisor MDDU
VenueEducation Centre, RSHH, Southampton  View details
Date & timeThursday 11 October 2012, 09:30 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:30
Cost£25.00
Aims
  1. To understand the importance of communication to the patient journey, referrals and the processes which ensure you get your message accross.
  2. To understand the concept of personal social style and behaviour. To understand the importance of versatility with respects of social style.
  3. To understand correct professional behaviour and appropriate Patient Consent.
  4. Relating General Dental Council Standards of Practice and the requirements of NHS contract to GDC and NHS Complaints procedures.