Intro to NHS Module 3-Legal & Ethical/handling complaints/GDC Standards/Communicating with patients (INOX120412)

AvailabilityCourse has taken place
SubjectIntroduction to the NHS
DescriptionDescription: This course is one of a number of courses designed to provide an introduction to NHS dentistry, essential for dentists who are undertaking vocational training by assessment, to dentist who are new to NHS dentistry and for those who are returning to NHS dental practice.
Additional informationThis course will assist delegates to produce supporting evidence for CQC outcomes 1ABCEFG, 4BCD, 13 and 14.
This Course will cover:
•The legal and ethical issues around working in a dental practice.
•The standards set by the General Dental Council for Dental professionals.
•How to handle complaints and manage concerns raised in dental practice.
•To understand the importance of communication to the customer journey.
•To understand the methods of communication and the processes which ensure you get your message across.
•To understand the concept of personal social style and behaviour.
•Correct professional behaviour.
VenueGeorge Pickering Postgraduate Centre, Oxford - Oxfordshire  View details
Date & timeThursday 12 April 2012, 09:00 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:30
Cost£25.00
Aims
  1. Delegates will know how to handle complaints and meet the standards set by the GDC and the NHS.
  2. Delegates will be able to effectively communicate with patients, peers and other colleagues in dental practice to achieve positive results.