Complaints Handling (CORE/CQC) / Clinical Audits (BE010312)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionMORNING: This course is for Dental Care Professionals, and Practice Managers on COMPLAINTS HANDLING. Invaluable skills to help the team in dealing with difficult patients.
Additional informationAFTERNOON:
This course will give you the confidence to produce audits to satisfy CQC and practice development.
VenueJohn Lister Postgraduate Centre, Slough - Berkshire - East  View details
Date & timeThursday 1 March 2012, 09:00 to 17:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£18.00
Aims
  1. Learn how to create an individual audit. (AUDIT SESSION PM)
  2. Look at completing audits and creating a year planner.Discuss what to do with the outcomes of your audit.(AUDIT SESSION PM)
  3. To gain a understanding of the Legal & Ethical requirements of Complaints Handling.(COMPLAINTS HANDLING AM)
  4. To have greater knowledge of body language to deal with difficult patients. Also to gain understanding in quality of service for CQC regulations.(COMPLAINTS HANDLING AM)