Legal & Ethical matters / Handling Complaints CORE CPD & CQC O/C 1,2,3,4,13,14,17 & 21 (SO170212)

AvailabilityCourse has taken place
SubjectCore - Ethics
DescriptionThis course is one of a number of courses . Nearly all dental professionals experience complaints from patients during their professional careers. This course is designed to show you :
Additional information* The required standards of professional behaviour
* How to stay out of trouble
* How to deal with any complaint in a professional manner.

It will also describe the essential actions legally required of you, should you receive a complaint.

This "CORE" CPD course covers subjects recommended by the GDC to feature in GDP's verifiable or non-verifiable CPD programme.

NOTE : DENTISTS UNDERTAKING "INTRODUCTION TO THE NHS" MODULES SHOULD NOT BOOK ONLINE USING THIS FORM. PLEASE CONTACT ANGELA EVANS ON 01865 740616

This course will assist delegates to provide supporting evidence for CQC outcomes 1GHI, 2ABCD, 3A-G, 4ABCDE, 13,14,17A-E, 21AB
VenueEducation Centre, RSHH, Southampton  View details
Date & timeFriday 17 February 2012, 10:30 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours4:30
Cost£25.00
Aims
  1. To understand correct professional behaviour.
  2. To understand GDC and NHS complaints procedures.
  3. To understand General Dental Council Standards of Practice and requirements of NHS contract.