Introduction to NHS Course Module 7 - Complaints, Communication & Record Keeping (INOX171111)

AvailabilityCourse has taken place
SubjectIntroduction to the NHS
DescriptionThis course is one of a number of courses designed to provide an introduction to NHS dentistry essential for dentists who are undertaking vocational training by assessment.
Additional informationThis module will introduce delegates to more requirements of the NHS Regulations, NICE regulations and the entire NHS structure.

The course is also suitable for dentists who are new to the NHS or who are returning to NHS dental practice


This course will deal with the importance of excellent communication skills and record keeping in the prevention and management of complaints. Also will talk about legal and ethical issues in practice of dentistry and also tell us about expected GDC standards.
VenueGeorge Pickering Postgraduate Centre, Oxford - Oxfordshire  View details
Date & timeThursday 17 November 2011, 09:00 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£25.00
Aims
  1. The delegates will be able to explain what a complaint is and describe the common causes of complaints
  2. The delegates will be able to use communication skills to reduce the frequency of complaints
  3. The delegates will be able to describe a good standard of dental record keeping.
  4. The delegates will be able to describe the benefits of an effective complaints procedure