Great communication for the dental team (PO091111)

AvailabilityCourse has taken place
SubjectOther
DescriptionEvery team member from the leader to the cleaner must learn to communicate clearly and effectively. Successful relationships are built on positive, honest and open feedback. Team members must learn to address concerns, deal with conflict and accept responsibility for other team member’s achievements. When conflict occurs it must be dealt with honestly, directly and expediently in line with practice policy and values.
Additional informationOur speaker will examine communication with patients and within your team. She will empower you to be positive and creative in your team’s quest to be the ultimate team. Attitudes can make or break the team dynamics so there is no place for negative people.

This essential course will assist you to recognise the type of communication that is required to keep patients on your side, motivate uninvolved team members and enable all stakeholders to contribute fully to the effective operation of the practice.

Attending this course will provide evidence to demonstrate compliance with some of the requirements of CQC outcome 1: respecting and involving people who use services, CQC outcome 2: consent to care and treatment, CQC outcome 4: care and welfare of people who use services, CQC outcome 12: requirements relating to workers, CQC outcome 13: staffing, CQC outcome 14: supporting workers, CQC outcome 16: assessing and monitoring the quality of service provision and CQC outcome 17: complaints.

This course is intended for the entire practice team: Dentists, Therapists, Hygienists, Nurses, Practice Managers, Receptionists, Business Managers, Clinical Dental Technicians, Dental Technicians.
VenueDental Academy, Portsmouth  View details
Date & timeWednesday 9 November 2011, 18:00 to 21:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours2:30
Cost£5.00
Aims
  1. Comprehend the communication chain
  2. Discuss the importance of attitudes, values and beliefs with regard to the communication chain
  3. Think about a case study involving communication and achieving the desired outcomes
  4. Apply transactional analysis to improve our communication skills