Child Protection Level 2 Training/Complaints Resolution (OX091111)

AvailabilityCourse has taken place
SubjectPractice Management
DescriptionA short course to raise awareness about your roles and responsibilities in relation to safeguarding children and young people within your organisation leading to a Level 2 training certificate.
Additional informationThe course also looks at the NHS complaints procedure and ways of managing and resolving complaints successfully.

This course is suitable for GDPs, Dental Nurses and Practice Managers.
VenueHealth Education England, Oxford - Oxfordshire  View details
Date & timeWednesday 9 November 2011, 18:00 to 20:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours2:30
CostNo charge
Aims
  1. By the end of the session you will be able to: • Explain what is meant by ‘safeguarding’ (including child protection) and ‘promoting children’s welfare’ • Demonstrate an awareness of current protocols and procedures
  2. • Identify what to do if you are concerned about a child • Describe the role and function of the Oxfordshire Safeguarding Children’s Board (OSCB)
  3. • Gain up-to date knowledge of the NHS Complaints system • CQC Quality and Management Outcome 17 - Complaints
  4. • Ability to successfully manage and resolve complaints • Role of PCT and Complaints/PALS Team