Introduction to NHS Module 3 - Communications with Patients (INOX201011)

AvailabilityCourse has taken place
SubjectIntroduction to the NHS
DescriptionThis course is one of a number of courses designed to provide an introduction to NHS dentistry essential for dentists who are undertaking vocational training by assessment.
Additional informationThis course will improve your communication skills with patients, staff and other professionals.

The course is also suitable for dentists who are new to or who are returning to NHS dental practice.
VenueGeorge Pickering Postgraduate Centre, Oxford - Oxfordshire  View details
Date & timeThursday 20 October 2011, 09:30 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:30
Cost£25.00
Aims
  1. 1. To understand the importance of communication to the customer journey.
  2. 2. To understand the methods of communication and the processes which ensure you get your message across.
  3. 3. To understand the concept of personal social style and behaviour.
  4. 4. To understand the importance of versatility with respects to social style.