DRAMA IN THE DENTAL PRACTICE.Complaints Handling/Communication/Customer Service (BE220711)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionThis will be a FUN filled day with actors to help portray the patient experience,with particular emphasis on COMPLAINTS HANDLING,GOOD COMMUNICATION and CUSTOMER SERVICE.
Additional informationAll of which are important legal and ethical issues incorporating understanding with CQC regulations.
This is TEAM training in verbal and non verbal skills in any given situation within the dental practice.
VenueJohn Lister Postgraduate Centre, Slough - Berkshire - East  View details
Date & timeFriday 22 July 2011, 09:00 to 17:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:30
Cost£20.00
Aims
  1. To understand the Legal and Ethical requirements regarding Complaints Handling and having the confidence to deal with any given situation.
  2. Delegates will be able to recognise the importance of body language in handling difficult situations in the practice.
  3. Delegates will be able to demonstrate verbal and non-verbal skills ,to portray patient experience in any given situation.
  4. Gain a greater understanding in quality of service for CQC regulations.