Handling Complaints (CORE) & (CQC) (PO080611)

AvailabilityCourse has taken place
SubjectOther
DescriptionBy attending this course you may be able to generate evidence to meet outcomes for the Care Quality Commission (CQC).
Additional informationThe aim of this evening is to help delegates To be able to effectively deal with both NHS and private complaints as they arise and learn from the outcomes.

This course is intended for the entire dental team.
VenueDental Academy, Portsmouth  View details
Date & timeWednesday 8 June 2011, 18:30 to 21:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours2:30
Cost£10.00
Aims
  1. Know the principles of managing complaints
  2. Discuss the 8 stage process to deal with complaints
  3. Consider the Dental Complaints Service and its role and link this with the CQC
  4. Look at ways of preventing complaints and Discuss an example of poor customer service