Customer Service and Communication * Linked to CQC outcomes 1,2,4 (SO060611)

AvailabilityCourse has taken place
SubjectPractice Management
DescriptionThe course will cover: * Who are the customers * Customer expectations and how to meet them * Communication written & spoken * Managing abusive patients * Mission statements Linked to CQC outcomes 1,2,4 and can also be linked to most outcomes. N.B All course CPD certificates can be used as supporting evidence for CQC outcomes 12,13 & 14
VenueEducation Centre, RSHH, Southampton  View details
Date & timeMonday 6 June 2011, 18:00 to 20:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours2:00
Cost£5.00
Aims
  1. Define the customer and comprehend patient expectations and discuss how to meet them
  2. Identify customers and learn how to best serve them using good communication both written and spoken and discuss the communication chain and identify how it can break down and improve our listening skills
  3. Assess or devise procedures laid down for managing abusive patients
  4. Evaluate missions statements and see what they mean and use or improve mission statements to meet/exceed customer expectations