Legal & Ethical matters / Handling Complaints (SO130511A)

AvailabilityCourse has taken place
SubjectCore - Ethics
DescriptionThis course is one of a number of courses . Nearly all dental professionals experience complaints from patients during their professional careers. This course is designed to show you :
Additional information* The required standards of professional behaviour
* How to stay out of trouble
* How to deal with any complaint in a professional manner.

It will also describe the essential actions legally required of you, should you receive a complaint.

This "CORE" CPD course covers subjects recommended by the GDC to feature in GDP's verifiable or non-verifiable CPD programme.

NOTE : DENTISTS UNDERTAKING "INTRODUCTION TO THE NHS" MODULES SHOULD NOT BOOK ONLINE USING THIS FORM. PLEASE CONTACT ANGELA EVANS ON 01865 740616
VenueEducation Centre, RSHH, Southampton  View details
Date & timeFriday 13 May 2011, 11:00 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours4:30
Cost£25.00
Aims
  1. To understand correct professional behaviour.
  2. To understand GDC and NHS complaints procedures.
  3. To understand General Dental Council Standards of Practice and requirements of NHS contract.