Communication, Working efficiency, Influence & Increased profitability and in Dentistry (MK110411)

AvailabilityCourse has taken place
SubjectSpecial Care Dentistry
DescriptionThis course Promotes • Working efficiency and increased profitability in your business • Patient and team satisfaction and customer care • Greater confidence in handling difficult people and remaining assertive • Increased self esteem and reduced stress levels • Boost you and your staff’s confidence in marketing the clinic and reduce failure to attend rates amongst your patients.
VenueMilton Keynes Postgraduate Centre, Milton Keynes  View details
Date & timeMonday 11 April 2011, 09:30 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£10.00
Aims
  1. Understand and apply the psychology of ethically influencing Patients decision making process’s and behaviours.
  2. Personality profiling to understand and adapt to other people’s behaviour in the workplace
  3. How to help patients and staff who are experiencing high levels of emotion Learn multi dimensional problem solving strategies in everyday situations
  4. How to read Non Verbal Communication and integrate NLP Eye Movement techniques in order to communicate and cultivate better rapport.