Mind Your Own Business (BA030311)

AvailabilityCourse has taken place
SubjectOther
DescriptionA course for all dental team members that puts you in control of managing and working within your business during the current uncertainties, using the latest psychological research and personality profiling tools.
Additional informationHuman Behavioural Research into why patients complain or instigate legal action demonstrates that over 50% of patients who take things further, against you and your team, will have decided to do so because they don’t like you. The research shows that this is commonly something they have thought about doing even before any act of alleged negligence has occurred. (Mangels et al) Attending this brilliant, funny and insightful course will train you how to;
• Get great results handling your patients successfully because you know how to read them
• Protect you and your staff from complaints being made and underpin your business at times of economic uncertainty.
• Recognize the strengths of your team members for better productivity
• Understand that others in your team aren’t weird…they’re just wired that way!
• Motivate yourself, others and create an environment that promotes a ‘Can do…culture’
• Appraise your team in ways that best suit their personality and in ways they’ll respond better to you.
Simply arrange to book your team onto this course for an inspiring, funny and highly educational insight into working well together and handling stress more positively (Maximum 25)
Please visit the web site www.dentcomtraining.co.uk if you would like to see more information about the speakers. Time spent exploring how to change your daily methods of operation, will always be well spent, remember 85% of factors contributing to…success are related to the ability to work effectively with people" – Dale Carnegie How to win friends and influence people.

After you have booked your place on this course please print the workbook. This can be found under 'Course Documentation and Handout'. For access to the course documentation please contact Sue Oliver for the password on 01256 313381 or email sue.oliver@bnhft.nhs.uk
VenueARK Centre, Basingstoke  View details
Date & timeThursday 3 March 2011, 09:30 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours6:00
Cost£25.00
Aims
  1. Help clinicians and their teams to protect their revenue streams in times of economic uncertainty.
  2. Reduce the likelihood of complaints being made against your team.
  3. Increase patient satisfaction.
  4. Reduce stress in the workplace.
  5. Harmonise the team to talk with each other more and to cultivate a willing can do culture.