Complaints, Communication & Record Keeping/Introduction to NHS Module 6 (INOX170211)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionThis course will deal with the importance of excellent communication skills and record keeping in the prevention and management of complaints.
VenueGeorge Pickering Postgraduate Centre, Oxford - Oxfordshire  View details
Date & timeThursday 17 February 2011, 09:30 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours5:30
Cost£25.00
Aims
  1. The delegates will be able to explain what a complaint is and describe the common causes of complaints
  2. The delegates will be able to use communication skills to reduce the frequency of complaints
  3. The delegates will be able to describe a good standard of dental record keeping.
  4. The delegates will be able to describe the benefits of an effective complaints procedure