Management Fundamentals - Part 2 (BU240111PT2)

AvailabilityCourse has taken place
SubjectPractice Management
DescriptionMANAGEMENT FUNDAMENTALS - the building blocks of effective people management These workshops, run over two day, are predominantly skill based sessions and will therefore have a practical element involving role play and scenarios.
Additional informationAppraisal Skills
Preparing to appraise - the manager and the member of staff – setting the scene and the value of pre-appraisal
The appraisal interview:
• the skills of structuring, questioning, listening, reflecting and clarifying
• Giving effective feedback – both praise and criticism
• joint problem solving and summarising
• taking notes and completing the form
• defining and writing clear objectives
• establishing responsibility for development plans
• ensuring follow up and monitoring the individual’s progress

Effective Meetings
Setting the scene – summarizing the factors which contribute to effective meetings
Effective chairing skills
• setting ground rules
• ‘signalling’
• Questioning – ‘pose, pause, pounce’
• Listening
• summarising
• using the minute taker
• Problem solving skills; a little bit of ‘blue sky thinking’
• Being assertive whilst creating a ‘win/win’ outcome – handling asides and distractions
• Recognising the roles others play


Persuading, Influencing and Delegating
Developing our communication skills still further:
• Questioning - the three degrees
• Understanding ‘push’/ ‘pull’ styles of communication
• Are we speaking the same language - Understanding other people’s preferred communication styles
Developing the team and working effectively:
• Delegating effectively – whose job is it any way?
• Taking work forwards and still keeping things under control

Effective Recruitment and Selection
Preparing to recruit and using selection tools: job description, person specification and application form
The recruitment interview:
• Structuring and opening the interview
• getting people to talk, rapport building
• questioning using competency based questioning
• listening, reflecting and clarifying
• controlling the interview
• closing the interview and evaluating the information to make a decision
VenueStoke Mandeville Postgraduate Centre, Aylesbury - Buckinghamshire  View details
Date & timeMonday 7 February 2011, 09:30 to 16:30
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours11:00
Cost£40.00
Aims
  1. To provide delegates with effective management skills forming building blocks for key management functions
  2. To provide delegates with practical scenarios in which to apply new skills and improve existing ones
  3. To provide delegates with core communication skills used in a variety of management applications