Ethics & Complaint handling, Clinical Reviews and Incident reporting (VT200111BE)

Recommended to all

1. • Understanding and the application of the principles of GDC publications on standards for dental professionals, that provide guidance to dentists on professional and personal conduct. • Understanding and the application of the principles of ethical behaviour relevant to dentistry, including honesty, confidentiality, personal and professional integrity and appropriate moral values.
2. • A professional approach to patient complaint and accepts responsibility for his/her actions where appropriate. • Respects and values diversity and interacts with patients, staff, peers and the general public without discrimination. • Is able to explain in appropriate detail the actions available to be taken with regard to those colleagues who are underperforming or behaving unethically.
3. • Can demonstrate appropriate interpersonal skills in dealing with difficult patients or colleagues whose behaviour is unprofessional. • Adheres to appropriate guidelines where necessary. • Grievance procedures and complaints, and how / when to seek the advice of a professional indemnity organisation. • The importance of membership of a professional indemnity organisation.
4. • An understanding of the requirements for and processes involved in risk assessment within the workplace and resultant action. • The analysis of patient safety incidents and the development of strategies (e.g. Significant Event Analysis) to reduce the risk of reoccurence. • The procedures for local critical incident reporting systems. • The legal issues relating to health & safety and infection control (including COSHH – Control of Substances Hazardous to Health), and where to get additional information if necessary.