Core – Handling Complaints (PO271010)

AvailabilityCourse has taken place
SubjectCore Skill
DescriptionThis course follows the Ethical Issues course due to take place on Wednesday 29th September. These evening course are being offered for DCPs who find it difficult to attend day courses.
Additional informationThis course aims to provide delegates with the key skills to effectively improve their effectiveness in handling a customer complaint and is an advised GDC CPD topic.

This course is intended for the entire dental team including dentists, dental nurses, dental receptionists, Practice Managers and business managers
VenueDental Academy, Portsmouth  View details
Date & timeWednesday 27 October 2010, 17:45 to 21:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours2:30
Cost£6.00
Aims
  1. To provide up to date information on handling complaints and ensuring best possible practice
  2. Delegates will be able to handle complaints in the correct way and adhere to confidentiality
  3. Listen effectively so you understand what you need to do, choose the best response to a complaint, & structure your responses effectively