A1 Customer Satisfaction (PO230610)

AvailabilityCourse has taken place
SubjectOther
DescriptionThis evening is open to any of the dental team dentists, dental nurses, hygienists, receptionists and technicians and will enable delegates to be able to effectively communicate, listen to and analyse the patient journey with the view to gaining great ‘customer satisfaction’
Additional informationThis course is intended for the entire dental team.
VenueDental Academy, Portsmouth  View details
Date & timeWednesday 23 June 2010, 18:30 to 21:00
LecturerMigration  View details
Target audience

Recommended to all

Development outcomeNo development outcome
Course styleLecture
Core topicNo core topic
CPD hours2:30
Cost£6.00
Aims
  1. To discuss the communication chain and how it can break down
  2. To improve listening skills To evaluate the practice's mission statement and what it means
  3. To comprehend patient expectations and how to meet them
  4. To assess the procedures laid down for abusive patients