Enhanced Communication Skills for Challenging Situations at Work for ES/CS/SAS (DT24-011)

Content: 

1. Communicate more effectively in challenging situations at work e.g. responding to conflict, giving constructive feedback, breaking bad news, handling a complaint or error etc.
2. Develop your leadership skills through reflecting on complex scenarios, learning useful tools and phrases and putting these into practice.
3. Demonstrate increased self-awareness and understanding, from learning and feedback received, which will enable you to communicate with greater clarity and assertiveness.

Mandatory: Associate Dean Secondary Care, or Associate DME, or College/Specialty Tutor, or Dental Educational/Clinical Supervisor, or Deputy Dean, or DME, or Educational/Clinical Supervisor Secondary Care, or HoS, or Public Health Supervisor, or SAS Doctor - Associate Specialist, or SAS Doctor - Specialist, or SAS Doctor - Speciality Doctor, or SAS Doctor - Staff Grade, or SAS Tutor, or TPD Secondary Care