Managing Difficult Conversations for HoS, DME, Deputy Deans, TPD’s and Senior Medical Educators (M0071)

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SubjectCPD - Supervisors
DescriptionThis course will: • Explore what makes a conversation difficult and how to prepare for it • Examine what creates conflict and how to de-escalate situations • Explore the importance of stress management before and during the interaction • Introduce the key components of a Psychologically Safe environment • Demonstrate the skills of communication and listening to generate positive outcomes • Provide strategies for handling difficult conversations
Additional information

N.B. THIS COURSE IS ELECTIVE, NOT MANDATORY.

VenueZoom, Virtual  View details
2 SessionsSession 1/2:   Mon 23 May 2022, 09:00 to 16:30
Session 2/2:   Tue 24 May 2022, 09:00 to 16:30
LecturersAlastair Duns & Ms Anne Terry
Target audience

Mandatory: Deputy Dean, or DME, or HoS - Secondary Care, or Senior Medical Educator, or TPD Secondary Care

Course styleWebinar
CateringN/A
CPD points12.000
CostNo charge