Difficult Conversations and Conflict Resolution for ES/CS/SAS (DT25-070)

AvailabilityPlaces available  Add to basket
SubjectCPD - Supervisors
DescriptionThe primary aim of this workshop is to develop participants’ skills in managing difficult conversations and resolving conflicts within healthcare settings.
Additional information

Content: 

  1. Develop techniques for effectively preparing for and initiating challenging discussions.
  2. Learn strategies to control emotions and stay composed during difficult conversations.
  3. Improve active listening skills to facilitate better understanding and effective communication.
  4. Gain skills in asking constructive questions and providing feedback to support positive outcomes.
  5. Explore methods for managing resistance and addressing defensiveness in conversations.
  6. Acquire practical skills for resolving conflicts and finding mutually acceptable solutions.
  7. Enhance assertive communication techniques to manage challenging discussions and achieve desired results.
VenueZoom, Virtual  View details
Date & timeWednesday 28 January 2026, 09:20 to 12:30
LecturerSophie Price
Target audience

Mandatory: Academic Supervisor, or Associate Dean Secondary Care, or Associate DME, or College/Specialty Tutor, or Dental Educational/Clinical Supervisor, or Deputy Dean, or DME, or Educational/Clinical Supervisor Secondary Care, or HoS - Secondary Care, or Public Health Supervisor, or SAS Doctor, or SAS Tutor, or TPD Secondary Care

Course styleWebinar
CateringN/A
CPD points3.000
CostNo charge