Communication and Language Skills Series for Trainees (SW091)

Assertiveness Self Evaluation Exercise	Dealing with Difficult People
Exercise from Dalley	Finding your Assertiveness Balance
MS Teams Link	Unhelpful Thinking Styles

Need help viewing PDF documents?

9th September - Assertiveness Skills Provides an overview of the concept of assertiveness and explores some of the tools and techniques used in everyday situations. It will also help in dealing with difficult situations, such as saying ‘no’ to requests, being ‘put on the spot’ and dealing with criticism.

21st October - Effective Listening Skills and Active Listening Considers the difference between hearing and active listening. We will consider how active listening can make conversations more productive and improve the use of the time available for face to face communications.

9th December - Presentation Skills Considers a range of factors that impact on performance during presentations. These will include time management, articulation and enunciation, voice production and projection, and overcoming performance anxiety.

For medical and dental trainees

Delivered over MS Teams – please ensure you have the latest version installed on your desktop or smartphone!

Please email FacultyDevelopment.SW@hee.nhs.uk with any questions, before and on the day.

Mandatory: CT1, or CT2, or Dental Trainee, or Postgraduate Secondary Care Resident Doctor, or Public Health Trainee, or ST1