Enhanced Communication Skills for Challenging Situations at Work for ES/CS/SAS (DT101)

N.B. THIS COURSE IS ELECTIVE, NOT MANDATORY.

Mandatory: Associate Dean Secondary Care, or Associate DME, or College/Specialty Tutor, or Dental Educational/Clinical Supervisor, or Deputy Dean, or DME, or Educational/Clinical Supervisor Secondary Care, or HoS - Secondary Care, or Public Health Supervisor, or SAS Doctor, or SAS Doctor - Associate Specialist, or SAS Doctor - Specialist, or SAS Doctor - Staff Grade, or SAS Tutor, or TPD Secondary Care

Become better equipped to manage challenging situations and conflict at work

By the end of the day you should be able to:

• Communicate more effectively in challenging situations at work e.g. responding to conflict, giving constructive feedback, breaking bad news, handling a complaint or error etc.

• Develop your leadership skills through reflecting on complex scenarios, learning useful tools and phrases and putting these into practice.

• Demonstrate increased self-awareness and understanding, from learning and feedback received, which will enable you to communicate with greater clarity and assertiveness.

By the end of the session we expect participants to have significantly increased their confidence and ability to communicate effectively with greater clarity and assertiveness.