Enhanced Communication Skills for Challenging Situations at Work (DT099)

AvailabilityCourse has taken place
SubjectCPD - Doctors in Training
DescriptionThis workshop provides an opportunity to become better equipped to manage challenging situations and conflict at work.
Additional information

N.B. THIS COURSE IS ELECTIVE, NOT MANDATORY.

VenueZoom, england.facultydevelopment.sw@nhs.net - Virtual  View details
Date & timeTuesday 16 January 2024, 09:30 to 12:30
LecturerSarah Johnson
Target audience

Mandatory: CT1, or CT2, or IMT1, or IMT2, or IMT3, or Postgraduate Secondary Care Resident Doctor, or Public Health Trainee, or ST1, or ST2, or ST3, or ST4, or ST5

Course styleWebinar
CateringN/A
CPD points0.000
CostNo charge
Aims

Become better equipped to manage challenging situations and conflict at work

Objectives

By the end of the day you should be able to:

• Communicate more effectively in challenging situations at work e.g. responding to conflict, giving constructive feedback, breaking bad news, handling a complaint or error etc.

• Develop your leadership skills through reflecting on complex scenarios, learning useful tools and phrases and putting these into practice.

• Demonstrate increased self-awareness and understanding, from learning and feedback received, which will enable you to communicate with greater clarity and assertiveness.

Learning outcomes

By the end of the session we expect participants to have significantly increased their confidence and ability to communicate effectively with greater clarity and assertiveness.