Managing Difficult Conversations (SW575)

AvailabilityCourse has taken place
SubjectCPD - Supervisors
DescriptionManaging the performance of individuals within the team can be challenging. The pressures of delivery can mean that difficult conversations are put off. This module not only provides a framework for dealing with those tough conversations about changes, performance or conduct, but also helps the leader to catch up on conversations that should have been had before.
Additional information

KEY COURSE ELEMENTS

What makes a conversation ‘difficult’?

  • The factors that influence a difficult conversation
  • Managing our perception of the situation –framing things positively

Preparing for a difficult conversation

  • Practical tips to help with preparation and planning
  • Ensuring that the conversation is well-grounded

DELIA –the Framework for a difficult conversation

  • 5-stage structure for difficult conversations to achieve the best outcome

Dealing with emotional responses

  • Tips on managing denial, anger and despair

Building for the future

  • Following up with the individual
  • Consistency of management behaviour
  • Ensuring that any consequences are outlined and invoked as required
VenueZoom, england.facultydevelopment.sw@nhs.net - Virtual  View details
Date & timeThursday 12 October 2023, 13:30 to 16:00
LecturerMarie Guest
Target audience

Mandatory: Associate Dean Secondary Care, or Associate DME, or College/Specialty Tutor, or Dental Educational/Clinical Supervisor, or Deputy Dean, or DME, or Educational/Clinical Supervisor Secondary Care, or HoS - Secondary Care, or SAS Doctor, or SAS Doctor - Associate Specialist, or SAS Doctor - Specialist, or SAS Doctor - Staff Grade, or SAS Tutor, or TPD Secondary Care

Course styleWebinar
CateringN/A
CPD points2.000
CostNo charge
Aims

PARTICIPANTS WILL BE ABLE TO

  • Explain why they may feel apprehensive about a difficult conversation
  • Describe the preparation required for a difficult conversation
  • Define the purpose and intention of the conversation
  • Apply a framework to structure a difficult conversation
  • Recognise the emotional responses which might occur
  • Gain commitment to action and put in place follow-up processes