Difficult Conversations and Conflict Resolution for ES/CS/SAS (DT25-009)

Content: 

1. Develop techniques for effectively preparing for and initiating challenging discussions.
2. Learn strategies to control emotions and stay composed during difficult conversations.
3. Improve active listening skills to facilitate better understanding and effective communication.
4. Gain skills in asking constructive questions and providing feedback to support positive outcomes.
5. Explore methods for managing resistance and addressing defensiveness in conversations.
6. Acquire practical skills for resolving conflicts and finding mutually acceptable solutions.
7. Enhance assertive communication techniques to manage challenging discussions and achieve desired results.

Mandatory: Academic Supervisor, or Associate Dean Secondary Care, or Associate DME, or College/Specialty Tutor, or Dental Educational/Clinical Supervisor, or Deputy Dean, or DME, or Educational/Clinical Supervisor Secondary Care, or HoS - Secondary Care, or Public Health Supervisor, or SAS Doctor, or SAS Tutor, or TPD Secondary Care